Effective as of October 14th, 2024

1. Introduction

Ellen Dotselaere is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or use our services, including therapy sessions and retreats. We comply with the General Data Protection Regulation (GDPR) and applicable data protection laws.

2. What Data Do We Collect?

We may collect the following types of personal data:

  • Personal Information: Name, email address, phone number, and other contact details when you book an appointment, sign up for a retreat, or contact us.
  • Health-Related Information: Information shared during therapy sessions or assessments (strictly confidential and protected).
  • Website Usage Data: IP address, cookies, and analytics data to improve website functionality and security.

3. How Do We Use Your Data?

We use your data to:

  • Provide therapy and retreat services.
  • Respond to inquiries and appointment requests.
  • Improve website functionality and user experience.
  • Maintain secure and confidential client records (for therapy clients only).

We do not sell, trade, or rent your personal data to third parties.

4. Legal Basis for Processing Data

Under the GDPR, we process personal data based on the following legal grounds:

  • Consent: When you provide your information for contact, bookings, or email updates.
  • Contractual Necessity: When processing data for therapy or retreat services.
  • Legal Obligation: When required by law to retain therapy records.
  • Legitimate Interest: For website analytics, security, and business operations.

5. How Long Do We Keep Your Data?

We retain personal data only as long as necessary:

  • Therapy records: Stored securely for 20 years (as per legal requirements).
  • Contact inquiries: Retained for up to 3 months before deletion.
  • Cookies/analytics data: Retention depends on cookie settings (see Section 8 below).

6. Data Security & Confidentiality

We take all necessary measures to protect your personal data from unauthorized access, loss, or misuse. Therapy records are stored securely and are only accessible to authorized professionals bound by confidentiality agreements.

7. Sharing Data with Third Parties

We only share your data when necessary and with trusted third parties, such as:

  • Email providers (for appointment confirmations or inquiries).
  • Booking platforms (if used for scheduling appointments).
  • Legal authorities (only when required by law).

Therapy records remain strictly confidential and are not shared without your explicit consent unless legally mandated.

8. Cookies & Analytics

Our website may use cookies to enhance user experience. Cookies help us understand visitor behavior and improve our website. You can manage or disable cookies through your browser settings.

9. Your Rights Under GDPR

You have the right to:

  • Access, update, or delete your personal data.
  • Withdraw consent at any time.
  • Restrict or object to data processing.
  • Request data portability.
  • Lodge a complaint with a data protection authority if you believe your rights have been violated.

To exercise these rights, contact us at ellen.dotselaere@devest.be.

10. Contact Information

For privacy-related questions or concerns, please contact: 
Ellen Dotselaere
ellen.dotselaere@devest.be

11. Updates to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email.

By using our website or services, you agree to the terms of this Privacy Policy.